Privacy policy

PRIVACY POLICY

Le Design Customs
Last updated: September 2025

1. Introduction

At Le Design Customs, we value your privacy and are committed to protecting your personal data.

This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and what rights you have under the General Data Protection Regulation (GDPR) when you visit our website or place an order with us.

By using our website or services, you agree to the processing of your personal data as described in this policy.

2. Data Controller (Who We Are)

SIA Le Design Customs
Sergeja Eizenšteina iela 29, Riga, LV-1079
Registration No.: 40203641954
VAT No.: LV40203641954

📧 Contact email: le.design@inbox.lv

3. What Personal Data We Collect

We collect only personal data that is necessary to operate our business and provide our services.

This may include:

  • first and last name

  • email address

  • phone number (if provided)

  • billing and shipping address

  • order details and purchase history

  • communication with us (emails, messages)

  • IP address and basic device information

  • cookies and usage data

We do not intentionally collect sensitive personal data.

If you choose not to provide required data, we may be unable to complete your order or provide customer support.

4. Legal Basis for Processing (GDPR Article 6)

We process personal data based on one or more of the following legal grounds:

  • Contract performance – to process orders, payments, and deliveries

  • Legal obligation – accounting, tax, and regulatory requirements

  • Legitimate interests – customer communication, fraud prevention, and service improvement

  • Consent – marketing communications and optional cookies

You may withdraw your consent at any time.

5. Why We Use Your Data

Your personal data is used to:

  • process and deliver orders

  • communicate regarding your purchase or inquiry

  • provide customer support

  • handle payments securely

  • comply with legal and accounting obligations

  • improve website performance and user experience

  • prevent fraud or misuse

We never use your data for purposes unrelated to our services.

6. Payments

Payments on our website are processed by Maksekeskus AS (MakeCommerce).

Le Design Customs:

  • does not store full payment card details

  • does not have access to complete payment information

Payment data is handled directly and securely by the payment provider in accordance with their privacy policies and GDPR requirements.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • ensure proper website functionality

  • analyze website usage

  • improve user experience

  • support marketing and remarketing activities

You can control or disable cookies through your browser settings.
Please note that disabling cookies may affect some website features.

8. Who Has Access to Your Data

Your personal data may be accessed only by:

  • Le Design Customs (administration and customer support)

  • trusted third-party service providers, such as:

    • payment processors

    • hosting providers

    • shipping and logistics partners

    • analytics and IT service providers

All third parties process data only as necessary and under contractual GDPR obligations.

We do not sell, rent, or trade personal data.

9. Data Transfers Outside the EU/EEA

If personal data is transferred outside the European Union or European Economic Area, appropriate safeguards are applied in accordance with GDPR requirements.

You may request further details regarding such transfers at any time.

10. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • contract performance

  • legal and accounting obligations

  • legitimate business interests

Once data is no longer required, it is securely deleted or anonymized.

11. Your Rights Under GDPR

You have the right to:

  • access your personal data

  • request correction of inaccurate or incomplete data

  • request deletion of your data (where legally applicable)

  • restrict processing in certain cases

  • object to processing, including direct marketing

  • withdraw consent at any time

  • receive your data in a portable format

  • lodge a complaint with a data protection authority

To exercise your rights, contact us at le.design@inbox.lv.
We will respond within one month, free of charge.

12. Security Measures

We apply appropriate technical and organizational measures to protect personal data against:

  • unauthorized access

  • loss or destruction

  • misuse or alteration

However, no online system can be guaranteed to be 100% secure.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review their privacy policies separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.

The latest version will always be available on our website.

15. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 le.design@inbox.lv