Terms of service

TERMS OF SERVICE

Last updated: September 2025

1. Overview

This website is operated by Le Design Customs. Throughout the site, the terms “we”, “us”, and “our” refer to Le Design Customs.

By accessing or using this website, including placing an order, you agree to be bound by these Terms of Service, together with all related policies referenced herein, including:

  • Refund Policy (including Custom Orders, Quality & Installation terms)

  • Shipping Policy

  • Privacy Policy

If you do not agree to these Terms or the referenced policies, you may not access the website or use our services.

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling online sales.

2. Online Store Terms

By agreeing to these Terms, you confirm that you are of legal age in your jurisdiction or have obtained parental consent.

You agree not to use our products or services for any unlawful or unauthorized purpose and to comply with all applicable laws, including copyright and intellectual property laws.

Any breach of these Terms may result in immediate termination of access.

3. General Conditions

We reserve the right to refuse service to anyone at any time.

Content transmitted through the website (excluding payment data) may be transferred unencrypted across networks. Payment information is always encrypted.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

4. Accuracy of Information

We make reasonable efforts to ensure that information on this website is accurate and up to date. However, we do not guarantee completeness, accuracy, or timeliness.

Content is provided for general informational purposes only and should not be relied upon as the sole basis for purchasing decisions.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

5. Products, Custom Orders & Quality

Certain products offered by Le Design Customs are custom-made or made-to-order.

All custom products are governed by our Refund Policy, including the Custom Orders, Quality & Installation Policy contained therein.

By placing an order, you acknowledge and agree that:

  • custom-made products are produced based on customer-approved designs

  • once production has started, custom orders cannot be cancelled or returned

  • minor variations or imperfections within normal production tolerances do not constitute manufacturing defects

Further details regarding quality standards, installation responsibility, and defect definitions are set out in the Refund Policy.

6. Pricing & Modifications

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue any product or service at any time without liability.

We are not liable for price changes, product modifications, or service interruptions.

7. Billing & Account Information

By placing an order, you consent to the collection and use of personal information in accordance with our Privacy Policy.

You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.

We reserve the right to:

  • refuse or cancel orders

  • limit quantities

  • terminate accounts

  • remove or edit content

8. Shipping & Delivery

Shipping methods, delivery times, costs, and responsibilities are governed by our Shipping Policy.

Le Design Customs is not responsible for delays caused by third-party carriers, customs processing, or external factors beyond our control.

Delivery-related issues must be reported in accordance with the Shipping Policy and Refund Policy.

9. Optional Tools & Third-Party Links

We may provide access to third-party tools or links over which we have no control.

Use of such tools or websites is entirely at your own risk. We are not responsible for third-party content, products, or services.

10. User Comments & Feedback

By submitting comments, feedback, or other content, you grant us the right to use, reproduce, modify, and publish such content without restriction.

We reserve the right to remove content that is unlawful, offensive, or violates third-party rights.

11. Prohibited Uses

You are prohibited from using the website or its content for:

  • illegal activities

  • harassment, abuse, or discrimination

  • uploading malicious code

  • unauthorized data collection

  • spamming, phishing, or hacking

  • violating intellectual property rights

Violation of these rules may result in immediate termination of access.

12. Disclaimer of Warranties & Limitation of Liability

All products and services are provided “as is” and “as available”, without warranties of any kind.

Le Design Customs shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, revenue, data, or installation costs, arising from the use of our products or services.

13. Indemnification

You agree to indemnify and hold harmless Le Design Customs from any claims or demands arising from your breach of these Terms or violation of applicable laws or third-party rights.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

15. Termination

These Terms remain effective until terminated by either party.

We may terminate access to the website or services without notice if we believe these Terms have been violated.

16. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Latvia.

17. Entire Agreement & Final Provisions

These Terms of Service, together with our Refund Policy, Shipping Policy, and Privacy Policy, constitute the entire agreement between you and Le Design Customs and supersede any prior agreements.

Installation or use of a product constitutes acceptance of the product’s condition.

In case of any conflict, the Refund Policy (including Custom Orders, Quality & Installation terms) shall prevail.